Privacy Policy

Privacy Policy

The type of personal information collected

I currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Records and outcome documents of Mediation Meetings
  • Financial Legal Aid assessments, where you have applied for legally aided mediation

How I get the personal information and why I have it

The personal information processed is provided to me directly by you or your solicitor for the purpose of conducting mediation services.

Your personal information will never be shared with a third party, save for the following exceptions:

  • Where any child or vulnerable adult is at risk of serious harm the mediator has a duty to contact the appropriate authorities.
  • Under the Proceeds of Crime Act (2002), the mediator may be required to disclose information and personal data about the commission of any relevant criminal offence.
  • Professional Standards may require my Professional Practise Consultant to have sight of files on a strictly confidential basis, for example to provide supervision or quality assurance.
  • The Legal Aid Agency and Compass Resolution network (as the holders of the Legal Aid contract) are required to audit and quality assure files that have received legal aid funding.

Under the General Data Protection Regulation (GDPR), the lawful bases relied upon for processing this information are:

  • Your consent. You can remove your consent at any time and data will be removed unless:
    • I have a contractual obligation.
    • I have a legal obligation.
    • I need it to perform a public responsibility.

How I store your personal information

Your information is securely stored. You can request to receive a copy of the personal data Pathway Mediation holds about you, including any data you have provided to me. This does not extend to receiving information about the other party. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes, in accordance with Family Mediation Council, and Legal Aid agency regulations.

Any data used in statistical analysis will be strictly anonymised. Client feedback is anonymised to ensure there is no identifying information and your comments are only used if you consent to this.


Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information.

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at denise@pathway if you wish to make a request.


How to Complain

If you have any concerns about my use of your personal information, you can make a complaint to me at You can also complain to the ICO if you are unhappy with how I have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO Ibsite: